PROFESSIONAL EXPERIENCE

UX Researcher & Designer | McGill University | Los Angeles, CA | (Freelance) | Mar 2024 – Present

• Collaborating with a research team at McGill University to redesign an app, designed for youth with disabilities.

• Conducting usability tests, facilitating 3 focus groups, and analyzing qualitative data to inform product design.

• Triangulating research findings with key insights derived from competitive analysis.

• Developing accessible high-fidelity prototype to accommodate all users.

UX Researcher & Designer | Cardan | Los Angeles, CA | (Freelance) | Nov 2023 – Jan 2024

• Led a user-centric redesign of a car service app for a startup company within an agile framework.

• Utilized user research, iterative prototyping, and usability testing to enhance the overall user experience.

• Adapted quickly to changing project needs and employed creative problem-solving techniques to overcome challenges efficiently.

• Collaborated with cross-functional teams to implement user-centered design principles, resulting in a 37% reduction in user-reported issues.

UX/UI Designer & Researcher | Mount Antero Gallery | Los Angeles, CA | (Freelance) | May 2023 – Sep 2023

• Designed a user-centric web interface for an online jewelry website, informed by extensive market analysis and user research.

• Collaborated with cross functional team to ensure consistent and accurate application of design principles.

• Crafted a high-fidelity prototype with a 92% task completion rate.

UX Researcher | Great Start Montessori School | Minneapolis, MN | (Freelance) | Dec 2021 – Feb 2022

• Led UX research to redesign the website, employing both generative and evaluative methods to understand user needs.

• Conducted moderated usability tests and provided feedback to designers, leading to increased user satisfaction and retention.

UX Researcher | Southern Illinois University | Carbondale, IL | (Contract) | Aug 2017 – May 2021

• Collaborated with the Department of Design and Architecture to design educational apps for k-12 students.

• Applied B2B principles to improve UX educational apps, resulting in increased engagement.

• Utilized thematic and content analysis to interpret collected user research.

Qualitative Research Instructor | Southern Illinois University | Carbondale, IL | (Contract) | Aug 2017 – May 2019

• Developed course syllabus and materials, delivered lectures, and facilitated discussions.

• Mentored students’ research projects and evaluated students’ learning.

Mixed Method Research Assistant | Southern Illinois University | Carbondale, IL | (Contract) | Jan 2015 – May 2017

• Contributed in designing experiments, recruiting participants, creating survey, collecting data, and analyzing results.

• Developed statistical analysis plans, summarized data, and performed statistical analysis on structured data sets.

Education

Ph.D., Education | Southern Illinois University | Carbondale, IL | 2021

• Contributed in designing experiments, recruiting participants, creating survey, collecting data, and analyzing results.

• Developed statistical analysis plans, summarized data, and performed statistical analysis on structured data sets.

Skills

Methods

Qualitative and Quantitative Methods, User Interviews, Survey Design, Experimental Design, Contextual Inquiry, Focus Groups, Usability Testing, A/B Testing, Diary Studies, Persona Development, Competitive Analysis, Heuristic evaluation

Analytics

Thematic Analysis, Content Analysis, Cluster Analysis, Factor Analysis

Tools

Usertesting.com, UserZoom, Optimal Workshop, Google Sheets, Survey monkey, Qualtrics, NVivo, FigJam, Excel